Public Offer Agreement

This document is an official Public Offer Agreement (hereinafter referred to as the Offer) and defines the general conditions for the provision of services by Cloud Solutions LLP. represented by the Director Daulet Aubakirov, for any Individual and/or Legal Entity (hereinafter referred to as the Customer) who accepts the terms of the provision of services by the Contractor, in accordance with the conditions below.

The offer and tariffs for the provision of services are official documents of the Contractor and are published on the website 24saas.kz

TERMS AND DEFINITIONS

Customer - an individual and / or legal entity that has accepted the offer, and is thus the Customer of the Contractor's services under the concluded Offer Agreement and has gained access to the Services.

Artist – Cloud Solutions LLP

Acceptance – full and unconditional acceptance of the offer through the implementation by the Customer of the actions provided for by this offer. The offer acceptance creates the Public Offer Agreement.

Public offer agreement – an agreement between the Contractor and the Customer for the provision of services, which is concluded by accepting the offer..

Contractor's Site — a WEB site (portal) located at https://24saas.kz on the Internet, on which Customers are provided with the information necessary for the conclusion and execution of this Agreement around the clock and free of charge , all official documents of the Contractor are published, etc.

Accounting system (Control Panel) - a software package located on the Contractor's Website, including an information and billing system and a control panel for the Customer to remotely order, manage, change and disable the Services, remote order products, etc. etc.

Personal account – data in the Accounting system of the Contractor on payment by the Customer for the consumed Services, as well as on payment for the ordered Products.

SSL (Secure Sockets Layer) certificate is a website's digital identity that confirms that data is exchanged between the website and the browser over a secure channel.

Data Center – specialized premises that house server and network equipment and provide Services under this Agreement.

Domain name is a symbolic name used to identify areas that are units of administrative autonomy on the Internet, as part of such an area higher in the hierarchy.

Hosting is a resource rental service on a server permanently connected to the Internet.

Dedicated server is a type of hosting in which a client is provided with a separate physical machine. Typically used to run applications that cannot coexist on the same server with other projects or have high resource requirements.

Software Licenseis a tool that governs the use and distribution of copyrighted software.

VPS (Virtual Dedicated Server) is a service for renting and exclusive use of server resources with pre-installed software.

VPS on VMmanager is a virtual private server based on the VMmanager virtualization management platform.

VPS (VPSonKVM) — Virtual Private Server is a virtual private server based on KVM technologies.

Virtual Machine — an isolated hardware-software system
hosted on the Contractor's infrastructure (a set of resources of Virtual processors, Virtual memory, Virtual disk space), emulating hardware and designed to run under the operating system systems.

vCPU (Virtual Processor) - Part of the processor capacity of the Executor's infrastructure allocated to the Virtual Machine running the operating system.

vRAM (Virtual memory) - A volatile part of computer memory that temporarily stores the data and commands necessary for the processor to perform an operation, having the ability to work in isolation from each other friend environment.

Virtual disk space (SSD, HDD, Nvme ) — A set of data storage resources of the Contractor that have the ability to work in an environment isolated from each other.

Virtualization — The process of providing the Contractor's computing resources that can work in an isolated environment without being tied to specific physical resources.

Virtualization Platform — Specialized software that implements Virtualization on the hardware and software complex of the Contractor.

DBMS — Database management system.

Storage - Data storage system.

FC - Fiber Channel, a family of protocols for high-speed data transfer.

Software — A set of programs, program codes, as well as software products with technical documentation necessary for their operation.

RK — Republic of Kazakhstan.

VDC - Virtual Data Center (virtual date— center) – Data center service as an isolated "private or private cloud" (private cloud) for deployment and use of IT infrastructure (virtualized server and telecommunications equipment), allowing the Customer, including: create and configure virtual servers; change the configuration of virtual servers without stopping and restarting the servers; manage virtual machines and download preconfigured virtual machine images; turn on/off, install operating systems and software (including remotely); back up running servers and data.

Firewall — Firewall is a software or software-hardware element of a computer network that controls and filters network traffic passing through it in accordance with specified rules.

Service Desk – The Contractor's technical support service, which includes IS for automating the processes of interaction with the Customer for receiving and registering, processing and analyzing, monitoring and reporting on the Customer's requests, as well as software for the Service Desk.

Application — A request from the Customer registered with the Service Desk and/or a message from an automatic monitoring system that has a unique identification number.

SLA (Service Level Agreement) — Service Level Agreement within the Service.

Response time — The period of time from the moment the Contractor registers the Customer's request in the Service Desk until the moment the initial response to the received request from the Customer is provided.

Time to resolve or resolve — The period of time from the moment the Customer's request is registered in the Service Desk until the moment the Customer receives a response or solution to his request.

Service Request — Written (in electronic form) request of the Customer for the provision of the Services specified by the Agreement and its annexes or their modification, as well as for the provision of the Contractor’s area of ​​responsibility under the Agreement and its annexes support services, data or information, consultations, and access to the data center.

Working day — Means a day that is officially considered a working day in the current year on the territory of the Republic of Kazakhstan with a 5-day working week.

Terms for the provision of the Service — The time period calculated from the date of commencement of the provision of the Service to the date of termination of the provision of the Service.

DRaaS — Disaster Recovery Service (DRaaS).

BIN - (Business Identification Number) - A unique number generated for a legal entity and an individual entrepreneur operating in the form of a joint venture on the territory of the Republic of Kazakhstan. Contains 12 digits.

IIN (Individual Identification Number) is a unique number consisting of 12 digits assigned to an individual of the Republic of Kazakhstan

Email – email.

My Account – section of the Contractor's electronic portal for managing credentials.

Control Panel – electronic system for managing the Services on the Contractor's website.

Accounting unit — service billing unit; Kazakh tenge can be used as a unit of account

1. GENERAL

1.1 The Contractor publishes this Offer with an offer to individuals and / or legal entities in accordance with Articles 395, 396 and 447 of the Civil Code of the Republic of Kazakhstan (hereinafter - the Civil Code of the Republic of Kazakhstan).

1.2 This Offer, like any Agreement, defines the essential conditions for interaction between the Contractor and the Customer (the person who accepted the Offer).

1.3 This Offer is concluded between the Contractor and the Customer at the time of placing an order for the provision of services.

1.4 The offer can be accepted by any individual and/or legal entity that intends to order (purchase) the services provided by the Contractor in accordance with the list of services specified on the website 24saas.kz.

1.5 The customer unconditionally accepts all the conditions contained in the offer as a whole (i.e. in full and without exception).

1.6 In case of acceptance of the terms of this Offer, an individual and / or legal entity becomes the Customer.

1.7 Acceptance is the receipt by the Contractor of a message about the Customer's intention to order services on the terms proposed by this Offer.

1.8 The offer, all changes, annexes to it, as well as all additional information about the services of the Contractor are published on the website https://24saas.kz.

2. CONTRACTOR SITE STATUS

2.1 The Contractor undertakes:

2.1.1 After registering the Customer in the Accounting System of the Contractor and paying for the Services, send the Customer a login and password to the e-mail address to access the individual Control Panel.

2.1.2 Maintain the confidentiality of the Customer's information received from him during registration in the Accounting System of the Contractor, except as provided by the current legislation of the Republic of Kazakhstan, the Standard Contract of the Contractor and its Annexes.

2.1.3 Publish official messages related to servicing the Customer, including, but not limited to, changing, closing and / or introducing new tariffs and tariff plans, changing the Standard Agreement and its Annexes on the Contractor's Website and by sending information about the changes to the Customer's email address specified in the Control Panel.

2.1.4 Issue invoices to the Customer for payment of Services and Products.

2.1.5 Issue tax invoices and acts of services rendered to Customers on the ESF IS portal esf.gov.kz and/or on the Portal paying for Services and/or Products by transferring non-cash funds to the Contractor's settlement account or depositing cash funds to the cashier of the Contractor.

2.1.6 Take all necessary actions related to the elimination of the inoperability of the equipment owned by the Contractor and associated with the provision (provision) of Services and Products.

2.1.7 Provide conditions for the operation and safety of the Customer's equipment transferred to the Customer under the Transfer and Acceptance Certificate (only for cases where the Services are provided on the Customer's equipment).

2.1.8 Publish official announcements related to servicing Customers, introducing new tariffs and tariff plans, changing and closing tariffs and tariff plans, changing the Agreement and its annexes, etc. on the Contractor's Website and / or notify the Customer at the places of work with Customers, and / or by sending information about changes to the Customer's email address specified in the Control Panel.

2.1.9 Do not disclose, without the prior written consent of the Customer, the content of the technical documentation submitted by the Customer or on its behalf by other persons, with the exception of the personnel involved by the Supplier to fulfill the terms of the Contract. This information must be provided to these personnel confidentially and to the extent necessary for the performance of obligations.

2.1.10 Do not use any documents and information without the prior written consent of the Customer, except for the purpose of implementing the Agreement.

2.2 The Contractor has the right to:

2.2.1 Require (recover from the Customer) additional payment of confirmed expenses if, due to the fault or initiative of the Customer, the volume of actually rendered Services and/or provided Products exceeded the volume of Services and/or Products stipulated by the terms of this Agreement and/or ordered (paid) services through the Control Panel.

2.2.2 In case of receipt of payment from the Customer not in full without prior notice and at its own discretion, suspend the provision of the Services (block access to the Services) and / or disable software and / or hardware of the Customer and/or block the resource (WEB-site, WEB-mail) and/or registration of the Customer (login and password) and/or other information by the Customer until payment for the Services and/or Products ordered by the Customer is received.

2.2.3 In the event that the delay in payment exceeds 15 (fifteen) calendar days from the date of the payment due date - immediately with or without prior notice and at its discretion, delete the resource (WEB site, WEB mail) and/or other information and data of the Customer.

2.2.4 If the delay in payment of the Customer's debt exceeds 30 (thirty) calendar days, terminate the Agreement unilaterally.

2.2.5 Unilaterally revise prices for Services and Products, change, introduce, close tariffs and/or tariff plans;

3. CUSTOMER STATUS

3.1 The customer undertakes:

3.1.1 Register in the Accounting system of the Contractor, and provide all the necessary data, information and documents requested by the Contractor, necessary for the fulfillment of the terms of the contract by the Contractor.

3.1.2 Timely accept and pay for the Services and/or Products of the Contractor in the amount and within the time limits established by the Model Agreement and its Annexes;

3.1.3 Independently monitor the status and timely replenishment of your Personal Account in the Accounting System of the Contractor (Control Panel);

3.1.4 Independently monitor the timely receipt of invoices for payment, invoices, acts of services rendered and other accounting documents from the Contractor, provided that the Customer transfers non-cash funds to the Contractor's settlement account or deposits cash to the Contractor's cash desk.

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3.1.5 Within 2 (two) days from the date of receipt of the relevant request from the Contractor, received to the Customer's e-mail specified in the Accounting System, provide the Contractor with the materials, documents and information (data) necessary for the Contractor to fulfill its obligations for this Agreement.

3.1.6 Do not disclose, without the prior written consent of the Contractor, the content of the technical documentation submitted by the Contractor or on its behalf by other persons, with the exception of the personnel involved by the Customer to fulfill the terms of the Agreement. This information must be provided to these personnel confidentially and to the extent necessary for the performance of obligations.

3.1.7 Do not use any documents and information without the prior written consent of the Contractor, except for the purposes of implementing the Agreement/

3.1.8 Do not use your resources or resources provided by the Contractor to attempt unauthorized access to Internet resources or the resources of the Contractor;

3.1.9 Do not broadcast from a packet server with an invalid source address (IPsourceaddress).

3.1.10 Do not change the MAC address of a network device (MAC—spoofing).

3.1.11 Do not send deliberately mangled data from the Domain Name Service package server;

3.1.12 Do not send an e-mail from the server on behalf of addresses that do not belong to the Tenant (spam).

3.1.13 Do not use default passwords for the server software.

3.1.14 Do not use the Service to organize DDOS/DOS attacks (denial of service attacks).

3.1.15 Do not store or distribute materials prohibited by the current legislation of the Republic of Kazakhstan and contrary to moral and ethical standards.

3.1.16 Independently and without fail change the login and password for access to the Service originally issued by the Contractor, as well as any other types of accounts.

3.1.17 Independently protect from distribution and / or publication, which are confidential information, login and password. In the event that this information is made public, the responsibility for all actions performed under the name and password of the Customer by him or by third (third) person (s) lies entirely with the Customer. The Contractor shall not be liable to the Lessee for damage of any kind incurred by him in connection with the loss of his details of access to the Service.

3.1.18 Do not sublease the service to third parties without the written consent of the Contractor.

3.2 The customer may:

3.2.1 Use the Services and Products of the Contractor within the limits paid for by this Agreement.

3.2.2 Order additional Services and/or Products according to the Contractor's tariffs.

3.2.3 Refuse previously ordered Services and Products in the manner specified in this Agreement.

3.2.4 The Customer or its representatives may check the Services provided for compliance with the requirements specified in this Agreement and/or on the Site. In this case, all costs for these checks shall be borne by the Customer. The Customer shall, in writing and promptly, notify the Supplier of its representatives designated for these purposes.

4. COST OF SERVICES AND PRODUCTS

4.1 The quantity (volume) of the Services and/or Products ordered and used by the Customer is reflected in the Control Panel. The cost of the ordered and used Services and/or Products is determined in accordance with the Tariffs for Services and Products and is also reflected in the Control Panel.

4.2 Tariffs for Services and Products in the Control Panel are indicated in tenge.

4.3 All prices for services in the relevant sections on the Contractor's website are excluding VAT.

4.4 Settlements under this Agreement are carried out by the Customer in 100% payment before the receipt of the Services (access to the Services) and / or Products. The Services (access to the Services) are provided only if there is no debt in payment for the Services.

4.5 The Contractor has the right to unilaterally revise the prices for Services and Products, change and/or introduce new tariffs and/or tariff plans, close tariffs and/or tariff plans.

4.6 The Contractor notifies the Customer about the change, introduction of new or closure of tariffs and / or tariff plans by publishing a message about this on the Contractor's Website, and / or at the places of work with Customers (including through electronic mailings to the email addresses of Customers who registered in the Accounting System of the Contractor).

4.7 If the Customer does not agree with the changes in the tariff and / or tariff plan used by him, he has the right either to switch to a different tariff and / or tariff plan, or to immediately terminate the Agreement. If the Contractor does not have a written notice from the Customer about termination of the Agreement or the Customer's application from the Control Panel to switch to a different tariff and / or tariff plan for the specified reasons within 10 (ten) calendar days from the date the changes come into force, these changes are considered accepted Customer.

4.8 The funds paid by the Customer as an advance payment (prepayment) for the purpose of further purchase of the Services/Products shall not be returned by the Contractor.

4.9 The customer is solely responsible for the correctness of the payments made by him. When changing the bank details of the Contractor and / or other methods of making payments from the moment the new details and / or methods of making payments are published on the Website of the Contractor, the Customer is solely responsible for payments made using outdated details and / or an outdated method of making payments.

4.10 The certificate of completion is issued by the Contractor in electronic form. The customer signs (downloads if necessary) it on the ESF IS portal esf.gov.kz or on the Control Panel.

5. PROCEDURE FOR RENDERING (PROVIDING) SERVICES AND PRODUCTS.

5.1 The Customer can place an order independently on the Contractor's website, or through the Contractor's specialist by phone indicated on the website, on the terms of this Agreement.

5.2 When placing an order on the Contractor's website, the Customer is obliged to provide the following data: full name, contact phone number and e-mail address of the Customer.

5.3 The will of the Customer is carried out by entering the last relevant data into the order form on the Contractor's website, or by submitting an application through the Contractor's specialist using information and telecommunication means or by e-mail (e-mail).

5.4 The Contractor does not independently edit information about the Customer.

5.5 To obtain a paper copy of the Service Agreement, the Customer sends an application by e-mail or in any other way agreed with the Contractor's specialist by phone indicated on the Contractor's website.

5.6 Settlements under this Agreement are made by the Customer in advance before the receipt of the Services (access to the Services) and/or Products. The Customer shall pay for any number of months of expected use of the Services, and/or for any number of Products to be ordered.

5.7 The Services (access to the Services) are provided only if there are no outstanding payments for the Services.

5.8 Services (Products) are provided only if there is sufficient amount to debit the Customer's Personal Account to pay for the Product.

5.9 The Contractor has the right to immediately suspend the provision of the Services (block access to the Services) to the Customer if there is a debt in payment for the Services.

5.10 The Contractor resumes the provision of the Services (opens access to the Services) to the Customer within 24 hours from the date of submission of documents confirming the liquidation of the debt for payment for the Services.

5.11 Payment for Services and Products is made by bank transfer or by other means offered by the Contractor, information about which is published on the Contractor's Website.

6. RESPONSIBILITY OF THE PARTIES.

6.1 For non-fulfillment or improper fulfillment of their obligations under the Agreement, the parties are liable in accordance with the current legislation of the Republic of Kazakhstan.

6.2 The liability of the parties, not stipulated in this Agreement, is determined in the Registration Rules in the Accounting System of the Contractor.

6.3 The Contractor has the right to suspend access to the Services if the Customer violates the terms of this Agreement and its annexes, as well as the requirements of the current legislation of the Republic of Kazakhstan.

6.4 If the Customer has not eliminated the violation within 30 (thirty) calendar days that caused the suspension of the Services, the Contractor has the right to terminate the Agreement with the Customer unilaterally without notice and any compensation for losses to the latter.

6.5 The Customer agrees to indemnify the Contractor from liability for claims of third parties who have signed Contracts with the Customer for the provision of services, which are partially or fully provided by the Customer using the Services and/or Products of the Contractor.

7. PROCEDURE FOR PURCHASING (ORDERING) SERVICES

7.1 The Customer has the right to place an order for any of the types of services provided on the Contractor's website. Each type of service can be ordered in any quantity. Exceptions to this rule are indicated in the description of each type of service.

7.2 The order can be placed by the Customer by the phone numbers indicated on the site, or placed independently on the site.

7.3 After placing an order, the Contractor confirms the Customer's order by sending to the Customer's e-mail information confirming the acceptance of the order, indicating the necessary data to access the Service, or the Contractor's specialist contacts the Customer by phone to clarify the necessary characteristics of the services.

7.4 If it is impossible to provide the service presented on the Contractor's website, the specialist of the latter is obliged to notify the Customer about this (by phone or by e-mail).

7.5 The term for the provision of the service is established by agreement of the Parties and / or determined by the Service Agreement posted on the Contractor's website.

7.6 Under no circumstances shall the Contractor be liable to the Customer for indirect losses and lost profits. The concept of "indirect losses and lost profits" includes, but is not limited to: loss of income, profits, expected savings, business or goodwill. The contractor is only liable for documented real damage. The maximum amount of liability for actual damage in any case cannot exceed the amount of the last lump-sum payment (prepayment) made by the Customer to the Contractor's settlement account for the Services/Products. This paragraph does not apply to Customers in the form of individuals using the Services and Products of the Contractor for personal, family, home and other needs not related to business activities (when using the Services and Products for needs related to business activities, the Customer is obliged to register and / or re-register in the Accounting System of the Contractor as a legal entity or individual entrepreneur).

7.7 Payment of penalties does not release the parties from fulfilling their obligations under the Agreement.

7.8 Other liability of the parties, not provided for by this Agreement and the annexes, is applied in the amount and in the manner established by the current legislation of the Republic of Kazakhstan.

7.9 The Contractor is not responsible for the normal functioning of the Internet, its parts or for the quality of communication lines that are not related to the Contractor's own resources, as well as for their availability to the Customer.

7.10 The Contractor does not control the information flow available via the Internet, which may include materials that are undesirable for the Customer, in particular, sexually explicit or containing information that is personally offensive to the Customer, and does not bear any responsibility for them.

7.11 The Contractor is not responsible for the violation of the rights of third parties as a result of the Customer's actions to place information and / or his other actions performed using the Services provided by the Contractor.

7.12 The Customer assumes full responsibility and risks associated with the use of the Internet through the Services, including responsibility for evaluating the accuracy, completeness and usefulness of any opinions, ideas, other information, as well as the quality and properties of products and services distributed by on the Internet and provided to the Customer through the Services.

7.13 The Parties undertake to immediately notify each other of all known cases and suspected attempts to breach the security of data related to the Services provided.

7.14 In the event of identified breaches of information security, the Parties must immediately provide each other with all the information they have about the source of the breaches and their activities. The Parties must take the necessary measures to suppress illegal activities, including the suspension of the provision of the Service until the cause of the violation of information security is eliminated.

7.15 The Customer assumes full responsibility in case of any claims, claims, claims of third parties, including state authorities and administrations of the Republic of Kazakhstan, its subjects and local governments, as well as any public organizations in connection with the actual or alleged violation of the personal and property rights (including copyright) of these persons, as well as the norms of morality or public order as a result of using the Services, including, but not limited to, the transmission and/or acceptance by the Customer of information, the content of which may cause the above actions of third parties.

8. FORCE MAJEURE (force majeure)

8.1 The Parties are released from liability for partial or complete failure to fulfill obligations under the Agreement, if this failure was the result of force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events, the occurrence of which the party that failed to fulfill obligations in full or in part could not foresee nor prevent by reasonable means.

8.2 Such circumstances include but are not limited to natural disasters, acts of terrorism, military operations, natural and industrial disasters, civil unrest, quarantine, pandemic, lockdown, failures in telecommunications or power networks, illegal actions of third parties, consequences of actions of malicious programs, prohibitive acts of state authorities and local governments that prevent the Parties from fulfilling their obligations, other changes in legislation that prevent the Parties from fulfilling their obligations, as well as other force majeure circumstances recognized as such.

8.3 In the event of force majeure circumstances, the Party for which the impossibility of fulfilling obligations has arisen shall immediately notify the other Party of this, indicating the reasons for the circumstances.

8.4 Unless other written instructions are received from the Parties, the Party continues to fulfill its obligations under the Agreement, as far as it is reasonable, and searches for alternative ways to fulfill the terms of the Agreement, independent of force majeure circumstances.

9. POINT OF CONCLUSION OF THE AGREEMENT. ITS TERM. MODIFICATION AND TERMINATION.

9.1 The rules established by the legislation of the Republic of Kazakhstan apply to relations between the Customer and the Contractor.

9.2 If necessary, the Contractor and the Customer have the right to draw up a service agreement at any time in the form of a written bilateral agreement that does not contradict the provisions of this Offer.

9.3 In case of questions and claims from the Customer, the latter must contact the Contractor at the address of the Contractor's location at the e-mail address and / or telephone number specified on the Contractor's website.

9.4 This Offer comes into force from the date of signing and is valid until the full fulfillment of obligations by the Parties under it.

9.5 All disputes and disagreements arising from the fulfillment by the Parties of their obligations under this Offer are resolved through negotiations, and if it is impossible to resolve them through negotiations, the Parties have the right to apply for resolution of such disputes to the judicial authorities of the Republic of Kazakhstan at the location of the Contractor.

9.6 The Contractor has the right to unilaterally change the terms of this Agreement and its annexes. The Contractor notifies the Customer about the changes being introduced by publishing a notice of changes, the changes themselves and / or new documents on the Contractor's Website.

9.7 If the Customer does not agree with the introduced changes, he has the right to immediately terminate this Agreement by notifying the Contractor in writing. If the Contractor does not have a written notice from the Customer about termination of the Agreement for the specified reasons within 10 (ten) calendar days from the date the changes come into force, these changes are considered accepted by the Customer.

9.8 The term of the Agreement is automatically extended for the next calendar year, if neither party has declared its termination at least 30 (thirty) calendar days before the end of the calendar year in writing. At the same time, the Contractor has the right to send such an application in electronic form by e-mail to the Customer's address indicated on the portal during registration.

9.9 This Agreement may be terminated at any time by agreement of the Parties.

10. OTHER TERMS

10.1 Taxes and other obligatory payments to the budget are payable in accordance with the tax and customs legislation of the Republic of Kazakhstan.

10.2 Any changes and additions to the Agreement are made in the same form as the conclusion of the Agreement.

10.3 To the extent not regulated by the Agreement, the Parties shall be guided by the legislation of the Republic of Kazakhstan.

10.4 In case of scheduled preventive maintenance, which entails the suspension of equipment operation, including access to the Service, as well as in case of need for unscheduled preventive maintenance, the Contractor is obliged to notify the Customer no later than 2 (two) business days before the start of work. A break in the operation of the Service in these cases is not considered downtime and is subject to payment by the Customer if the duration of the specified work for the billing period does not exceed 4 (four) hours.

10.5 For the Services rendered, a discount is provided on monthly payments for the month in which this break took place: for each hour of downtime in the amount of the cost of one hour based on the amount of the Customer's monthly payment, referred to 720 hours.

10.6 All terms for the purposes of this Agreement are determined by the time of Astana. Working days are determined in accordance with the official calendar of the five-day working week with days off on Saturday and Sunday.

10.7 If the start of the service is delayed by more than one month due to lack of funds, the application for the service will be cancelled. The service, the provision of which is suspended due to insufficient funds for more than one month, is considered terminated at the initiative of the Customer.

11. CONTRACTOR'S DETAILS

Name: Cloud Solutions LLP

Legal address: Astana, Almaty district, VIP-town 42/1

BIN: 111140015482

IBAN: KZ206017111000003505 (KZT)

Halyk Bank of Kazakhstan JSC

BIC: HSBKKZKX

Bank BIN: 090840000906